At Alex Pyro Creations, we want you to be fully satisfied with your purchase. If for any reason you are not, please review our return policy below for guidance on how to proceed with returns and exchanges.

Return Eligibility

• Items must be returned within 5 days of delivery.
• Products should be in unused, original condition, with all packaging intact.
• Customized or personalized items are non-refundable unless there is a defect.

How to Initiate a Return

1. Contact Us: Please email our Customer Service team at alex.pyro@hotmail.com  with your order number and reason for return.
2. Wait for Approval: Once approved, you will receive instructions on where to send your item.
3. Pack and Ship: Safely pack the item, include all original packaging, and ship it back using a trackable method.

Refunds

• Processing Time: Once we receive your return, please allow 5-7 business days for processing.
• Refund Method: Refunds will be issued to the original payment method.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping fees are the responsibility of the customer unless the item is damaged or incorrect.

Exchanges

• If you would like to exchange an item, please follow the same process outlined above. Indicate that you would like an exchange, and we will guide you through the process.

Damaged or Incorrect Items

• If you received a damaged or incorrect item, please contact us within 3 days of delivery. We will arrange for a replacement or provide a full refund.

Non-Returnable Items

Please note that customized and personalized products cannot be returned unless they are defective.

Contact Us If you have any questions about our return policy, please reach out to us at alex.pyro@hotmail.com