Payment Policy

Welcome to AlexPyro.com!
This page outlines our payment policy to ensure a smooth and secure shopping experience for all our customers. Please review the following details regarding accepted payment methods, currency, transaction security, and refunds.

Accepted Payment Methods

At Alex Pyro, we offer secure and flexible payment options to enhance your shopping experience. We currently accept payments through PayPal, which allows you to use all major credit cards (Visa, MasterCard, American Express, and Discover) even if you don’t have a PayPal account. Simply select PayPal at checkout, and you’ll be given the option to:

  • Pay directly with your card, or
  • Log into your PayPal account for a quick transaction.

This ensures a fast, safe, and straightforward process for all our customers.

Secure Payment Processing

We are committed to protecting your personal information and payment details. Our website utilizes SSL encryption to secure all transactions, and payments are processed through a trusted third-party provider, adhering to industry standards for security.

Sales Tax Clarification

  • Canadian Orders: Sales tax is applied based on the destination address as required by law, and the exact rate will be calculated at checkout.
  • International Orders: Additional customs duties or import taxes may apply based on your country’s regulations. These fees are not included in our pricing and are the responsibility of the customer upon delivery.
    Tip: Check with your local customs office for more information to avoid any surprises.

Order Confirmation Details

After completing your purchase, you will receive an order confirmation email within a few minutes. This email includes:

  • Order summary
  • Billing and shipping addresses
  • Estimated delivery timeframe

If you do not receive this email within 30 minutes, please check your spam or junk folder, or contact us for assistance. Your order will be processed shortly after confirmation, and any updates, including shipping information and tracking, will be sent directly to your email.

Refunds & Cancellations

At Alex Pyro, we strive to ensure you are satisfied with your purchase. If you need to cancel your order:

  • Cancellations: Contact us as soon as possible, as cancellations can only be processed before the item has been shipped.
  • Refunds: We accept returns within 5 days of delivery, provided the item is in its original condition.
    • For PayPal transactions, refunds typically process within 1–3 business days.
    • Other payment methods may take slightly longer to reflect in your account.
    • Note: Return shipping costs are the responsibility of the customer, unless the item was damaged or incorrect upon arrival.

Contact Us

For any questions regarding our Payment Policy or assistance with your order, please reach out to us:

Thank you for shopping with Alex Pyro! We are here to help make your purchase experience enjoyable and secure.