FAQ2

Welcome to our FAQ page! Here, we’ve answered some of the most common questions about ordering, shipping, returns, and caring for your Alex Pyro Creations products. If you don’t see your question below, feel free to reach out via our Contact Us page.

Table of Contents.

 

Ordering

  • How do I place an order?
    Simply browse our collection and add your desired items to the cart. When you’re ready, go to checkout and follow the prompts to complete your purchase. If you need assistance, feel free to contact us!
  • What payment methods do you accept?
    For secure transactions, we exclusively accept payments through PayPal, which allows customers to use all major credit cards (Visa, MasterCard, American Express, and Discover) without needing a PayPal account. By choosing PayPal, we ensure a high level of security for both our customers and our business. This trusted method protects your payment information and provides a safe, straightforward checkout experience. For more details, please see our Payment Policy.

  • Can I change or cancel my order?
    If you need to make changes to your order, please contact us as soon as possible. We’ll do our best to accommodate changes if the order hasn’t been shipped yet.

Shipping

  • What are your shipping rates?

    • Free Shipping: Orders over $125
    • Ontario Flat Rate: $18
    • Other Provinces in Canada: $24
    • USA: $26
  • How long does shipping take?
    In-stock items ship within 1-3 business days. Out-of-stock or custom items may take up to 5 business days to prepare. Once shipped, delivery typically takes 3-5 business days via Canada Post Expedited with tracking.

  • Do you ship internationally?
    Currently, we ship within Canada and the USA. For other locations, please contact us for potential options.

Returns & Exchanges

  • What is your return policy?
    We accept returns within 5 days of delivery. Items must be in original condition. For full details, visit our Return Policy page.

  • How do I start a return?
    Please contact us with your order number and reason for return. We’ll guide you through the return process.

  • Can I exchange an item?
    Yes, exchanges are available. Follow the same process as a return, and let us know which item you’d like as a replacement.

Product Care

  • How should I care for my Alex Pyro Creations products?
    To keep your art looking its best, use a dry, gentle cleaning method. Avoid sprays or chemicals that could damage the artwork.

  • Are your products varnished?
    Yes, all our products are double-varnished to protect against dust and dirt, ensuring they stay vibrant and durable for years.

  • Are your materials sustainable?
    We take pride in using high-quality materials crafted with care. Our wood products are made from genuine pine wood, chosen for both its durability and natural aesthetic.

If you have further questions, please don’t hesitate to reach out. We’re here to help make your experience with Alex Pyro Creations enjoyable!